A kind reminder to all pet's owners,

Please read the following instructions to have a better understanding of your shopping experience, shipping methods, and delivery expectation!

【Shopping Experience】

From making payment until receiving the product, it takes around 3-7 working days.

【Shopping Methods】

MAOUP provides you with a fast and convenient shopping experience.

You can now shop directly without registering an account for a faster & convenient checkout process.

• Shopping process

Choose Your Product → Add to Cart → Order Checkout → Fill in the Information & Delivery Method

→ Make Payment → Delivery in Working Days → Receive Your Product

【Payment Methods】

Currently, we only accept Online Bank Transfer as our main payment method.

【Shipping Rates】

We offer different shipping rates for East Malaysia & West Malaysia. Free shipping for purchases above RM160! (only for Peninsular Malaysia)

• West Malaysia (Peninsular Malaysia) : RM6.00~RM10.00
• East Malaysia (Sabah, Labuan & Sarawak) : Varies by Courier Option chosen.

**Any Free Shipping promotions are entitled to West Malaysia orders ONLY, unless further remark is given
**Free Shipping promotions may not applicable when there are other promotional activities.

【Shipping Method & Delivery Days】

Delivery does not include Saturday, Sunday & Public Holiday.

Orders before 1 pm will be processed on the same day & be delivered the next day after successful payment from customers, during working days (Monday to Friday).

E.g., If the order is made on Monday before 1 pm, we will process the order on the same day and deliver it on Tuesday.

Orders after 1 pm will only be processed the next day after successful payment from customers and delivered the following day during working days (Monday to Friday).

E.g., If the order is made on Monday after 1 pm, we will process the order on Tuesday and deliver it on Wednesday.

Please ensure that the information is filled in correctly to smoothen the delivery process.

* If the order is made during Saturday, Sunday or Public Holiday, we will process the order during the next working day and deliver it the day after.
E.g., If the order is made on Saturday or Sunday, we will process the order on Monday and deliver it on Tuesday.

When the order is being delivered, if you need to update or modify the information:
please call us (03-5892 2697) or Facebook message us so that we can assist you immediately.

Note: You will receive an email notification when your order is being delivered!
Note: You may choose your own courier service during checkout, and the shipping fees imposed might be different.
Note: For those who chose Pgeon Delivery and outside of Klang Valley, due to the location distance, the delivery might take some time.
Note: For your parcel tracking progress, you should refer to the tracking URL we gave through email.

Didn't receive the parcel within the estimated period?

You may check the status of your shipment through your "Order Completed Letter" in your registration email with the tracking number or tracking URL, we have provided you with. For any delivery issue (2nd delivery request, delayed shipment, missing address information, etc.), please get in touch with the courier live chat agent for assistance.

Track Your Parcel HERE
Talk To Live Chat Agent HERE (10 am ~ 6 pm, Monday to Friday)

【Invoice Notice】

We will send an electronic invoice to your email address after the payment is made.

If you did not receive your invoice, please call us (03-5892 2697) or Facebook message us so that we can assist you immediately.

【Member Reward Points】- Starts from 6th August 2021

How Does The Reward Points Work?

You must be a registered member to enjoy the reward point.

For every RM1 you spent with us, you will be awarded 1 point.
Eg: RM80.90 = 81 points

You can check your point at My Account > My Reward Point.

Learn More: MAO Family Program

【Return & Refund】

For more information, please visit the Return & Refund Policy page.

For your kind information, please consult your veterinarian first with our ingredients before making the purchase.

If you have any questions, feel free to call us (03-5892 2697) or Facebook message us. We will answer your questions as soon as possible! :)